brightwheel Status

All Systems Operational

About This Site

Welcome to brightwheel's home for keeping users aware of our current availability.

iOS App Operational

Android App Operational

Website Operational

Web App Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Scheduled Maintenance Feb 25, 2024 06:00-08:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Feb 22, 2024 - 21:29 UTC

Scheduled - During the maintenance window between 1 a.m. EST–3 a.m EST on Sunday, February 25, you may experience issues accessing the brightwheel app or website and any scheduled notifications will be delayed. We’re working to upgrade our app’s performance and apologize for any inconvenience.
Feb 22, 2024 - 21:29 UTC

Past Incidents

Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024

No incidents reported.

Jul 24, 2024

No incidents reported.

Jul 23, 2024

Email delivery

Resolved - We are continuing to monitor this issue.

If the suggested steps don't resolve your issue, please reach out to our Support team. We're here to help.
Jul 23, 01:08 UTC

Update - Some users using Outlook as an email client have reported continuing to have trouble with receiving emails from brightwheel.

Adding brightwheel's domain as an approved contact within your email provider should resolve this issue. Please add the following domain:

*@mybrightwheel.com

If you are using an email and task management application such as Outlook, please add the email domain to this application as well.
Jul 22, 17:55 UTC

Update - Log in is now working for all users. We will provide further updates as necessary.
Jul 22, 14:18 UTC

Investigating - Some users are reporting having difficulty logging into brightwheel. We are investigating and will post updates here.
Jul 22, 13:55 UTC

Jul 22, 2024

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

No incidents reported.

Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.