Resolved -
The issue has been fully resolved after Amazon Web Services experienced severely degraded performance, affecting many popular applications, including brightwheel. Our engineers will continue to monitor the affected areas of the platform.
Your data was secure at all times, and any scheduled financial transactions were not affected. This issue affected the ability to access an application on the internet, but everything underlying brightwheel was always secure and being monitored.
Oct 21, 19:00 UTC
Update -
AWS Outage Impact
Issues with Amazon Web Services (AWS) appear to have been resolved. The brightwheel apps are performing normally.
This was an internet-wide AWS issue, not specific to brightwheel. We'll continue monitoring performance to ensure everything remains reliable.
Oct 20, 23:20 UTC
Update -
Issues affecting Amazon Web Services are starting to improve. Keep trying the brightwheel web and mobile applications, as we anticipate performance will continue to improve with time. This is an internet-wide issue, not specific to brightwheel.
Investigating - Amazon Web Services are experiencing severely degraded performance, affecting many popular applications, including brightwheel.
Oct 20, 17:38 UTC
Update -
Brightwheel engineers have identified the cause of the issue affecting our platform and are working diligently to resolve it as quickly as possible. We will provide more information as it becomes available.
Oct 20, 10:04 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Oct 20, 10:02 UTC
Identified -
The issue has been identified and a fix is being implemented.
Oct 20, 10:01 UTC
Investigating -
Brightwheel engineers have identified the cause of the issue affecting our platform and are working diligently to resolve it as quickly as possible. We will provide more information as it becomes available.
Oct 20, 09:38 UTC
